Return policy

THE FOLLOWING WILL BE TAKEN INTO ACCOUNT IN ADMITTING A REFUND

You may withdraw from the Contract at any time within 15 working days from the date you receive your order.

In this case, you will be reimbursed the price paid for such products.

You will be responsible for the direct costs of returning the product.

* The product must be returned in perfect condition and including the original packaging. No product manipulated by the customer, misuse, breakage, etc. will be exchanged or credited in this case will lose all warranty. If the product is in good condition, but the box, plastic or wrapping in which it is included is in poor condition, the return will not be accepted.

IMPORTANT: It is recommended that if you notice any damage to the packaging of your order, upon receipt put a note on the delivery note to record "PUT PACKAGE DAMAGED / BAD CONDITION, PENDING REVIEW", thus facilitating the procedures in the management of any subsequent claim to the transport agency.

The warranty period begins on the date of invoice and/or delivery note. This warranty period is based on years. This warranty does not cover labor costs incurred in assembling and disassembling the products.
Subject to the stipulations set forth in the Warranty Conditions and established hereunder, the Purchaser receives the warranty for a period of 2 years, except for all products with plastic heat sink, to which a warranty of 1 year shall apply, will always be applicable from the date of purchase detailed in the sales invoice and / or delivery note and only covers the cost of repair or replacement of the product, excluding all costs of transport, under the rules of law 23/2003 of 10 July, guarantees in the sale of consumer goods, which provides the consumer with different options. In special cases, whose products have a 5 year warranty, the buyer will receive this warranty period only where the product has clearly reflected this condition in our online store.

The warranty does not cover damage caused by external factors such as power surges or dips, abnormal use of the product, fire, water, electrical storms, accidental drops or improper use by individuals or companies not authorized by StarLed. The warranty does not cover wear and tear or improper use of hours, or failures caused by improper installation or improper handling and storage. Failure due to wear and tear, misuse and negligence before or during use. The warranty does not cover claims for natural loss of brightness or degradation of brightness.
Likewise, we reserve the right to study each returned product by independent specialists, being the warranty exempted in case it is demonstrated by the competent authorities that the breakage has been caused by the customer or user, as well as the partial breakage of the product to force the use of the warranty for the return or refund of the product. If so, the costs of proving fault shall be borne by the customer. All the aspects of this guarantee not collected in this Law 23/2003, will be of application the regime contained in the Law 7/1996, of 15 of January, of Arrangement of the Retail Trade.

It is important that returns to technical support are perfectly packed and protected, without stickers or labels on the original packaging of the products. In the event that the product arrives at our facilities with damage attributable to poor packaging or protection, the repair may not be covered by the warranty. For this you must use the original packaging and protections. If you do not have it, use a sturdy box of sufficient size to allow the equipment to be inserted loosely, and underneath, on top and around it, place enough protective material (bubble wrap or paper or foam balls, etc.) to prevent the equipment from moving inside the box. Do not forget to indicate on the shipping label the invoice number provided by StarLed.